Hardware wallet giant’s new multisig app praised for innovation but criticized as a “cash cow” move
Crypto hardware wallet maker Ledger has sparked controversy following the launch of its new multisig interface, which, while technically impressive, has drawn criticism for introducing new transaction fees that users describe as exploitative.
The Ledger Multisig application now charges a flat $10 fee per transaction, excluding token transfers, which are subject to a 0.05% variable fee. These costs are in addition to standard blockchain gas fees, leading many in the crypto community to accuse the company of monetizing what should remain a core self-custody feature.
yesterday Ledger announced a new Safe multisig interface that supports clear signing. Overall a good move, I thought (interface diversity is good). Well, guess what, they charge a "Multisig Fee" on top of gas: $10 flat for normal txs, 0.05% for token transfers. You might say… pic.twitter.com/60UPic3N4Y
— sudo rm -rf –no-preserve-root / (@pcaversaccio) October 24, 2025
Mixed Messages and Community Frustration
The backlash intensified after Ledger CTO Charles Guillemet appeared to contradict company materials. Guillemet initially described the multisig service as free, while Ledger’s documentation outlined the new fee structure. He later clarified that the “free” mention had been a typo, though the clarification did little to calm community criticism.
Many users expressed frustration over what they saw as Ledger’s shifting priorities, arguing that the firm is moving from promoting self-sovereignty toward revenue-driven practices.
“Charging recurring fees for secure signing undermines the open, trustless model that Ledger built its reputation on,” one crypto analyst noted on X.
Ledger remains the world’s largest hardware wallet provider, having sold over 7.5 million devices globally. The company claims its products secure approximately 20% of all cryptocurrency holdings by value, a testament to its long-standing dominance in the hardware wallet space.
Hardware wallets like Ledger’s are vital to maintaining self-custody, allowing users to safeguard assets without relying on centralized exchanges. Although Ledger’s devices have never been compromised in the field, cybersecurity experts at Kaspersky warn that social engineering and phishing attacks remain ongoing risks, often bypassing the physical protections of the wallet itself.
The controversy underscores a growing tension between innovation and monetization in the self-custody ecosystem. While Ledger’s multisig upgrade strengthens usability and security for institutional and advanced users, its new fee model may challenge the very principles of financial autonomy that have defined the crypto movement from its inception.
Disclaimer
This content is for informational purposes only and does not constitute financial, investment, or legal advice. Cryptocurrency trading involves risk and may result in financial loss.
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