Ledger Asks Resellers in Southeast Asia and Hong Kong to Pause Hardware Wallet Sales

Ledger has asked sellers and distributors in Indonesia, Singapore, Thailand, the Philippines, Vietnam, Malaysia and Hong Kong to stop selling its hardware wallets and take them off shelves while it looks into reports of tampered devices.

The company says it is still working to find out who interfered with the devices and at what point in the distribution chain it happened. The move widens an earlier request for reseller CryptoBilis to halt sales and shipments. The case became public on Oct. 9, after reports of stolen crypto tied to devices bought through that reseller.

Confirmed Incidents and Ledger’s Response

Ledger states that the only confirmed cases so far are limited to Southeast Asia and that it has not verified any drain linked to a device bought elsewhere. Even so, users in other regions, including Europe, have since reported finding suspected tampering in devices purchased from retailers.

The company says it has no sign that its own infrastructure, systems, services or direct sales channel has been compromised.