AI Customer Experience Boom Could Drive Massive Stablecoin Adoption, Says Netomi CEO

The rapid growth of artificial intelligence in business operations could become a major catalyst for stablecoin adoption, according to Netomi founder and CEO Puneet Mehta. He believes the customer experience industry could expand from roughly $500 billion today to $5 trillion by 2030, creating significant demand for blockchain-based payment infrastructure.

AI and Crypto Are Complementary Technologies

Mehta argues that artificial intelligence and crypto should not be viewed as competing sectors. Instead, he sees them working together as businesses increasingly rely on autonomous AI systems to perform tasks that traditionally required human involvement.

“The idea that AI is simply pulling capital away from crypto is a misunderstanding of where technology is heading,” Mehta said. He added that the industry is not engaged in a zero sum battle for investment dollars.

Mehta’s comments come shortly after Netomi secured $110 million in a Series C funding round backed by Accenture Ventures and Adobe Ventures. Before launching Netomi, he worked as an engineer and data scientist at IBM and later held technology roles at JPMorgan, Citi and Merrill Lynch.

Customer Experience Market Could Reach $5 Trillion

According to Mehta, businesses currently spend around $500 billion each year on customer experience related work. As AI expands beyond customer support into sales, conversion, upselling and cross-selling, he expects the market opportunity to increase tenfold over the next several years.

He said many customer experience systems currently operate in isolated environments and are not fully connected to other business functions. Greater automation could unlock much larger economic value across enterprises.

Stablecoins Could Power AI-Driven Payments

Mehta believes the next generation of AI agents will require financial infrastructure capable of handling real-time transactions without human involvement. He argues that traditional banking systems, which often rely on manual processes and delayed settlement times, are not designed for autonomous software.

According to Mehta, AI agents that move money, assets and information across global networks will need 24/7 payment rails. This makes stablecoins and blockchain settlement networks a natural fit for AI-powered commerce.

Growing Role of Blockchain Infrastructure

The view that AI could accelerate stablecoin adoption is gaining support across the crypto industry. Many executives believe autonomous software systems will increasingly rely on blockchain networks for instant settlement and cross-border payments. While traditional banking remains dominant, stablecoins are increasingly being viewed as a key component of future digital finance and AI-driven economic activity.